Edina, Minn. - March 12, 2014 – Edina Realty, which recently received a Website Quality Certification (WQC) from Leading Real Estate Companies of the World® (LeadingRE), won the top award for “Best Internet Lead Management Process and Response Time.” LeadingRE is comprised of a global network of more than 500 of the top real estate firms.
Edina Realty’s customer care team responds to email inquiries in as little as five minutes. Its offerings include online chat and local customer care representatives who have regional knowledge and are able to provide a personalized experience. Staffed seven days a week, Edina Realty’s customer care team handles around 4,590 inquiries on average per month.
“Most people today start out their property search online,” said Barb Jandric, president of Edina Realty. “We strive to deliver the best experience online and then quickly and seamlessly deliver that same top notch customer service when contacted by a customer directly.”
Out of the entire national network, Edina Realty’s website was recognized for having the best practices in nurturing Internet inquiries, responding quickly to consumers and delivering customer care. Edinarealty.com is the top visited real estate website in the region, garnering over 23 million visits across its site and mobile apps.
Created by LeadingRE in 2009, the Website Quality Certification (WQC) and its associated awards recognize members’ websites that meet high standards for design, technology and customer service. A panel of independent judges rates companies on multiple criteria, including usability and performance, design and content, interactivity, customer service and Internet lead management, search engine optimization and mobile. Edina Realty was the only Minnesota company to win a WQC award from LeadingRE.
For more information on Edina Realty’s website and the current state of the real estate market, visit www.edinarealty.com or call Edina Realty Customer Care at 952-928-5563.
Edina Realty is a Berkshire Hathaway affiliate and a wholly-owned subsidiary of HomeServices of America, Inc. It is one of the nation’s largest real estate companies with approximately 60 real estate offices and 2,300 REALTORS® throughout Minnesota and western Wisconsin. Edina Realty's family of companies includes Edina Realty, Edina Realty Title, and Edina Realty mortgage. Edina Realty closed nearly 29,000 real estate transactions and more than $6.9 billion in sales volume in 2014. For more information, visit www.edinarealty.com or find us on Facebook: facebook.com/EdinaRealty; and Twitter: twitter.com/Edina_Realty